JetBlue Blows

July 30, 2007 at 6:43 am Leave a comment

I cannot believe the treatment meted out to customers at JFK today. Most, if not all west coast flights were cancelled. Hundreds, if not thousands of passengers were stranded at the airport. No clear indication of flight cancellations was given. The entire terminal flies JetBlue exclusively and it was terribly understaffed. The reps were rude, and would take long breaks knowing there were hundreds of folks in line. In one line (the cancellations line), there were over a hundred folks and just one rep at the head of the line. That line was easily a 4-5 hour wait.

And I thought after there recent woes in Feb and then in Jun, JetBlue would have learnt a lesson and would have gotten their act together… but I guess not!! There aren’t getting my business anymore, that’s for sure!